What is AdCentral Check-Ins?
What is AdCentral Check-Ins?
AdCentral Check-Ins is precisely what it sounds like, a check-in platform built for wireless repair—built on a custom architecture that delivers speed and functionality. We created Check-Ins to make the entire process from start to finish with your customer seamless. By keeping our UI simple and not complicated, we've achieved faster response times which are critical when working in retail. Our goal was to create a simple tool for repair shops. A tool built with features repair shops wanted, not features they won't use! We saw the constant complaints online in groups, heard them directly from the shop owners we know, and knew we had to do something. This was when Check-Ins was born!
Start Simple
The first thing you'll notice about Check-Ins is that we do things differently than others. We've established two types of forms when checking a customer in for a service or repair. We've got our automatic form which is currently only supported for iPhones. The other form we have is for all other devices; it's a manual form that you can enter the information about the device you're bringing in for repair. These forms are critical for every repair as they contain customer information and all the service or repair details. Did it come with accessories? Has it been repaired before? Has it been in contact with any liquids? These are a few examples of questions on our form to ensure you can gather all the required data to prepare for the repair.
Automatic Forms
Our automatic form may be one of the best tools created for repair shops. Actually, it is the best tool designed for repair shops. Once you've entered your customer's information, you are asked a few questions about the device and its current condition, if it has any accessories, or other notes about the repair. Once you've entered this information, you plug in the iPhone, and our software does the rest. We run a full hardware diagnostic on the device, retrieving information like battery health, MDM or iCloud lock, camera functionality, and much more! All this data is automatically pulled from the iPhone and stays as part of the ticket after completing the diagnostics.
You can quickly test all the external buttons' functionality to ensure they are not damaged. You can test the microphones, speakers, touchscreen, and wireless charging! I left out the best for last.. Did you know that we can detect tri-star failure with our diagnostics? Now you do! This automatic form allows you to quickly begin the repair process as it gathers all the device information and saves it to the ticket.
Manual Forms
With our manual form, you can quickly input the device data depending on the device type you select at the beginning of the process. Whether you have an Android device, Windows PC, off-brand tablet, game console, smartwatch, or other electronic devices, you can input all the data needed to start the repair. With our new IMEI feature for Smartphones/Android, you can input the IMEI in the manual form, and it will generate the model number of that device for you!
Status Automation
You've probably heard us talk about status automation a few times, but if you haven't, you're in for a treat! We've created a simple automation task within the platform that allows you to quickly SMS/EMail update your customer based on their device's status in Check-Ins. Once checked in, a customer will receive an SMS/EMail notification with a link to their repair if they want to stay updated on the current status. You can go in and manually configure the responses that are sent out based on what status you choose and set up. Let's say you have a particular order part that you need to order, so you move the ticket into "Waiting for Parts" status. When you do this, it will trigger an SMS/EMail to your customer informing them that their device is currently awaiting parts to arrive to finish the repair. You choose what message is being sent to your customer.
You can also get unique and creative with status automation, creating a custom status for maybe a follow-up on a review after repair. Create a status called "Review Follow-up" and set it for a frequency of 2 weeks, for example. Once that repair is complete, you can move that ticket into the "Review Follow-up" status, and it will message them in 2 weeks with your custom text asking how the repair went and asking if they could leave you a review. Managers can also set up custom automation to be notified if a ticket hasn't been updated recently or has been open too long. It's very straightforward to use. One of our most underrated features if you ask me!
Activity Feed
The activity feed is where you'll see all of the good, bad, and ugly of every ticket. The automatic or manual check-in form will be attached and linked from when you began the check-in. All repair updates and status update changes are also noted in the feed for a timeline of events. The activity feed is where you'll be able to easily stay updated with what's going on with tickets, whether they are open or closed. This area is critical for the repair, including detailed notes and all pertinent information regarding the ticket and repair itself.
Before/After Photos
Yeah, that's right! We've recently added the feature to add the before and after photos of devices, you're repairing. Not only does this make for good content for your social media, but it also allows for more transparency on your side to document the condition it arrived in and the condition it left in. All while keeping the photos with the ticket if they're needed for any reference in the future.
Other Contact Person
Someone often drops a device off for a sibling, partner, or friend. Sometimes the person dropping it off is not the same person who will pick it up, so we've added a solution for this! You can now add a secondary contact to a ticket with their name, phone number, and relationship to the person who dropped the device off to be repaired. This will allow for authorization of the device to be picked up and no hassles!
Inventory Management
You can easily manage your inventory of parts, accessories, and services within the Check-Ins app! We've made it so simple to add inventory to our system that you won't believe it! Broken into categories by device, model, type, and other options to allow for easy filtering and management of your inventory. You can add desired parts, accessories, or services from inventory to any ticket and finish the checkout process on your payment processor. Doing this will allow you to keep track of your repairs and inventory with ease. You can charge tax on inventory based on your needs.
Device Label
With each check-in, you can print out a device label to identify the device quickly, and it's the ticket and information regarding that device and repair. Having a label with the device allows it to be appropriately identified, so it's not easily mixed up with other devices on the repair bench.
What's Next?
We're just getting started with AdCentral Check-Ins! We've got a lot of cool features we're currently working on, and we look forward to releasing them before the end of 2022! We're excited about these features because we know the impact they're going to have on repair shops worldwide! Make sure to download Check-Ins today for FREE and see how we are changing the repair industry!
