Got any questions?
Frequently Asked Questions
How can I get the best price for my device with your guaranteed pricing?
To offer you top dollar for your device, our guaranteed pricing is valid for three days. By ensuring a quick turnaround, you capitalize on the most competitive rates. And to make things even smoother, we'll provide a shipping label for a hassle-free shipping process!
What if I'm unable to ship my device within the guaranteed pricing timeframe?
Our commitment is to always provide you with the best value. If a device isn't shipped on time, our system automatically updates the guaranteed pricing. It's vital to know that our system relies on the shipping carrier's confirmation of package receipt. Therefore, even if you drop off the package on time, if it's after the carrier's cutoff time or isn't scanned on the designated day, our system might recognize it as not shipped. We recommend ensuring your shipment is scanned promptly to maximize your benefits.
How can stores effectively track the status of their trade-ins?
Recognizing the importance of automation and efficiency, we've built our products to enhance store operations. Our app dashboard is a testament to that commitment. With it, stores can seamlessly monitor the status of each device, ensuring that every trade-in aligns with our shared goal of streamlined management.
Who can I contact if I have questions or need more information about anything with AdCentral
Trade-Ins?
We're always here to assist you! Please reach out to us at [email protected] for any clarifications or further assistance.
When can I expect my payout from AdCentral Trade-Ins, and what payment methods are
available?
Your success is our priority! You can expect your payout to be processed swiftly within two business days. For your convenience, we offer diverse payment options including PayPal, ACH, CashApp, and Venmo.
How thorough are AdCentral Trade-Ins' diagnostic tests for devices?
Ensuring the best quality is at the heart of what we do! Our diagnostic tests are meticulous and comprehensive. We cover everything from internal diagnostics like Tristar, NFC, and Gyrometer to external checks such as buttons, switches, and Face ID. Furthermore, we verify device information, battery specifics, parts, and also assess any account locks.
What details are covered in AdCentral Trade-Ins' IMEI checks?
Your peace of mind is paramount to us! For every device, we meticulously validate vital details including Carrier Status, Carrier Lock, Blacklist Status, and Finance Status to ensure transparency and accuracy.
How does your diagnostic process work?
We value your time and prioritize simplicity! Our diagnostics are app-less, eliminating the need to download anything on the consumer's phone. Just plug in any trade-in to supported devices, and in mere moments, experience the magic of instant results.
Which devices can I use to access AdCentral Trade-Ins?
Accessibility and flexibility matter to us! Our software seamlessly integrates with both Mac OSX and Windows Desktops and Laptops, ensuring you can manage trade-ins from your preferred device.
How can I get assistance or familiarize myself with the platform?
Empowering you is our goal! While our platform is designed to be intuitive and user-friendly, we understand the importance of hands-on guidance. Feel free to book a demo with us at any time to walk through the features. For prompt responses to immediate concerns, please connect with us at [email protected]. Additionally, our Contact Us page offers multiple avenues to reach our team.